Who we are
Nutshell Communication is a team of employees in the US and a network of global partners. Our team includes experts in customer experience, content strategy, technical communication, translation, UX design, and structured content.
Our industry experience includes financial services, medical devices, airlines, consumer electronics (mobile devices), telecommunications (billing, cable systems), manufacturing, civil engineering (roads), software (commercial and custom), video gaming, and agriculture.
Eric Schieler
President, Founder
Elgin, Illinois
Eric Schieler founded Nutshell in 2005 after decades of hands-on experience in technical communication, applications engineering, management, and marketing roles in fast-paced product development teams at leading edge technology companies. He enjoys blending human factors, software, metrics, and financial analysis into smart content strategies that save clients millions and delight customers.
He earned a BFA in Industrial Design from the University of Illinois. He enjoys kayaking, hiking, travel, and collecting rare tops.
Jennifer Bown
Content Strategist
Since joining Nutshell in 2009, Jennifer divides her time between working on the big picture (content audits, strategies for single-source delivery, translation strategies) and digging into the fine print (analysis of user feedback and search queries, measuring results of changes to micro-copy, determining the optimal way to filter content for maximum reuse and best translation quality). Both perspectives are required for delivering on her central goal of improving customers’ experiences. Ameliorate!
She earned an MA in English literature from the University of Chicago and a BA from Rice University; her studies of French and Russian carry through to her content strategy work, as well as sparking travel adventures.